The albino guy at the counter was nearly blind and almost deaf, so naturally the government put him in charge of answering the phone. They gave him a larger-than-life phone straight out of the Roaring 20s, sporting a big red light where the dial should be. Whenever someone called, the phone would emit a soft brrrrring and flash its light.
He couldn't hear its ring and could barely see the light, so periodically he'd pick up the handset and shout "Hello, HELLO?" Nothing there of course, so he'd slam the handset back into its cradle, then pick up the whole phone, peering anxiously at the light. In the hour I watched him, the phone rang twice. Both times he missed.
Right about then I coined a word for such things: Bureaucrass.